Bow tie
DO YOU NEED HELP
FREQUENTLY ASKED QUESTIONS
How do I make a return?
We would like to inform you that returns are at the customer's expense and you are free to choose the courier you prefer.
We kindly ask you to ship the product, carefully packed and complete with everything, to the following address:
DeMatteo Uomo
Via Nazionale Appia, 295
81028 – Santa Maria a Vico (CE)
As soon as the return reaches our warehouse and is verified, we will promptly process your request.
Should you have any questions or needs, we are always at your disposal: our goal is to make your experience with DeMatteo Uomo simple and pleasant, even in the event of minor setbacks ✨
Best regards,
Customer Service
DeMatteo Uomo
How long does it take for products purchased online to be shipped?
Our orders are prepared with the utmost care and shipped within 24/48 business hours of purchase confirmation. Deliveries generally take place within 2–5 business days throughout Italy. You will receive a confirmation email with the tracking number as soon as your order is handed over to the courier.
What payment methods do you accept?
We accept all major secure payment methods, including credit and debit cards (Visa, Mastercard, American Express), Klarna in 3 convenient installments, PayPal, and digital payments such as Apple Pay and Google Pay. All transactions are protected by certified security systems to ensure a simple and totally secure purchase.
How can I contact you for assistance with online purchases?
For any questions or needs regarding your online purchases, our team is always at your disposal. You can contact us via email at sitodematteo@gmail.com, or by phone at +39 3452990764 during business hours. We respond professionally and promptly, ensuring personalized support to make your shopping experience simple and secure.